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FAQ

How can I contact customer service?

You could send us a message via Customer Support link at the footer or send us an email at service@massfabrications.com

Can I return or exchange a product?

Yes, please refer to our Refund policy

What are the delivery options available?

We offer standard and express delivery options. The delivery time and cost depend on your location and the chosen delivery method. Free standard shipping is available for customers in Australia, Canada, New Zealand, United Kingdom and United States. Please refer to our Shipping policy for further information.

How can I stay updated on new products and promotions?

You can stay updated by subscribing to our emails on our website. Follow us on social media platforms such as Facebook and Instagram for the latest updates, promotions, and special offers. Subsequently, refer to News & Updates for further information.

What is MF Plus?

MF Plus is Mass Fabrications' customer loyalty program designed to reward our loyal customers with points for every purchase and other activities. These points can be redeemed for discounts, special offers, and exclusive products.

How do I join MF Plus?

Joining MF Plus is simple and free. You can sign up on our website by creating an account and opting into the rewards program. Once registered, you will start earning points immediately.