Our Guarantee

At Mass Fabrications we curate a range of products from reliable local and international manufacturers and suppliers. Every product is carefully chosen to meet high standards for safety, performance, and reliability, and is backed by our Australian-based support team.

What this guarantee promises

• Clear, accurate product information so customers can buy with confidence.
• Practical after-sales support from an Australian company with local service and assistance.
• Help with manufacturer warranties and reliable fault-resolution processes.
• Consistent support for all products, regardless of supplier.

How we select suppliers and manufacturers

We use a structured, multi-step supplier selection and monitoring process. Our aim is to work only with partners who can consistently deliver on quality, compliance, and service.

Reputation & track record
We prioritize suppliers with established industry reputations, verifiable trade history, and positive references from other retailers and distributors.

Compliance & certifications
Suppliers must demonstrate compliance with applicable safety and product standards for the markets we serve. Where relevant, we request third-party test certificates and factory documentation.

Traceability & documentation
We collect supplier documentation that supports product traceability: model/part numbers, batch or lot controls, user guides, and warranty terms.

Commercial reliability
We assess lead times, stock availability, minimum order quantities, and logistics reliability to ensure consistent supply and timely delivery to customers.

Ethical & sustainability checks
Suppliers are evaluated for basic labor and environmental standards. We expect ethical practices and transparency about sourcing where practicable.

Contractual commitments
Where applicable we secure clear warranty obligations and returns terms in supplier agreements so customers receive the protections they expect.

Ongoing performance reviews
Supplier performance is continuously monitored through quality feedback, return rates, and delivery performance. Suppliers that fall short are subject to corrective action or replacement.

Supplier checklist (used during vetting)

• Registered business details and references
• Evidence of relevant product testing or certification
• Documented warranty terms and lead times
• Packaging and transit standards
• Insurance and product liability coverage (where relevant)

Fulfilment and Customer Support

Mass Fabrications carefully selects products from trusted suppliers. Every product meets our high standards, and our Australian-based support team is always here to assist you. Customers can also contact us directly via phone at 0481 699 107.

Manufacturer warranties and how we support you

Many products carry manufacturer warranties. Warranty lengths and terms vary by product and are displayed on each product page. If you have a warranty claim:

• Contact Mass Fabrications and we will issue a case reference and advise next steps
• We will liaise with the manufacturer or supplier on your behalf and help coordinate repairs, replacements, or returns where appropriate
• For verified manufacturing faults or transit damage, Mass Fabrications will arrange and cover return shipping or provide a return label where appropriate

Refunds or returns can be requested via our online form: Refund Request

Australian support and reliability

As an Australian company, we provide local points of contact and customer service tailored to our customers' needs. What you can expect:

• Local customer service: Our support team is available via email, the website, or phone (0481 699 107) to assist with product questions, installation advice, and claims
• Clear communication: We acknowledge claims promptly and keep customers informed through each step of resolution
• Warranty facilitation: We act as your advocate with suppliers and manufacturers to make the warranty process straightforward

Suggested operational commitments:

• We aim to acknowledge all support and claim requests within one business day
• For verified faults, we aim to provide a proposed resolution or next steps within 5–10 business days of receiving the necessary information

How to make a claim or request support

• Email support@massfabrications.com.au with your order number, a concise description of the issue, and clear photos where possible
• We will issue a case reference and advise whether we require the item to be returned for inspection
• If return shipping is required for a verified manufacturing fault or transit damage, we will provide a return label or cover shipping costs. For change-of-mind returns, return shipping may be at the customer's expense unless otherwise stated
• Customers can also request a refund via our online form: Refund Request
• We will keep you updated until the issue is resolved

Exceptions and important notes

• Normal wear and tear, misuse, accidental damage, unauthorized modifications, and installation errors are not covered under manufacturer warranties or this guarantee
• Consumables and final-sale or clearance items may have different return or warranty terms; these will be stated on the product page
• Warranty details can vary between manufacturers. Always review the warranty information on the individual product page before purchase

MASS FABRICATIONS PTY LTD ABN 43 674 832 430

Phone: 0481 699 107

Email: support@massfabrications.com