How can I get instant answers to my questions?

Simply type your question or keywords into the question box on our Customer Support page. Suggested answers and helpful articles will appear instantly.

What delivery options are available?

We offer standard shipping (7–14 business days) and express shipping (3–7 business days). Delivery times may vary depending on your location.

What are the shipping fees?

Standard shipping costs $10, express shipping costs $15. MF Plus members qualify for free shipping on all orders. Full details: https://massfabrications.com/policies/shipping-policy

MF Plus is our exclusive membership offering free shipping, early access to new products, and member-only deals.

Mass Fabrications | Innovation for Independent Living

Q: How can I contact customer support?

You can reach us by phone at 0481 699 107, send an email to support@massfabrications.com, use the Customer Support link in the footer, or chat with us live via the chat box.

Explore Our Collection

Home Safety

Fall Prevention

Daily Living

Smart Monitoring

Bathroom Safety

Night-Time Safety

A modern smart home setup — showing connected devices (lights, speakers, sensors) with a cozy home environment.

Need Help With Your New Device?

Senior Consulting Australia is a proud subsidiary of Mass Fabrications Pty Ltd, committed to helping older Australians navigate technology safely and confidently.

We provide personalised support to help seniors confidently use technology and remain independent at home.

Product Setup & Installation Support
One-on-One Technology Training
Home Safety & Smart Living Support

Learn More

Frequently asked questions

You can reach us by phone at 0481 699 107, send an email to support@massfabrications.com, use the Customer Support link in the footer, or chat with us live via the chat box on the bottom right of your screen. We’re here to help!

Standard shipping costs $10, while express shipping costs $15. If you’re an MF Plus member, you qualify for free shipping on all orders.

We offer two delivery options: standard shipping, which usually takes 7–14 business days, and express shipping, which typically arrives within 3–7 business days. Delivery times may vary depending on your location.

Yes, returns are accepted within 30 days. See our full refund policy for details.

The quickest way to request a refund is to fill out our refund form. Alternatively, you can contact us by phone at 0481 699 107 or email support@massfabrications.com for assistance.