How can I contact customer support?

You can reach us by phone at 0481 699 107, send an email to support@massfabrications.com, use the Customer Support link in the footer (https://massfabrications.com/pages/contact), or chat with us live via the chat box on the bottom right of your screen. We’re here to help!

How can I get instant answers to my questions?

Simply type your question or keywords into the question box on our Customer Support page (https://massfabrications.com/pages/contact). Suggested answers and helpful articles will appear instantly to help you find the information you need quickly.

Can I return or exchange a product?

Yes, returns are accepted within 30 days. See our full refund policy for details (https://massfabrications.com/policies/refund-policy).

How can I request a refund?

The quickest way to request a refund is to fill out our refund form (https://massfabrications.com/pages/refund-request). Alternatively, you can contact us by phone at 0481 699 107 or email support@massfabrications.com for assistance.

What delivery options are available?

We offer two delivery options: standard shipping, which usually takes 7–14 business days, and express shipping, which typically arrives within 3–7 business days. Delivery times may vary depending on your location.

What are the shipping fees?

Standard shipping costs $10, while express shipping costs $15. If you’re an MF Plus member (https://massfabrications.com/pages/mf-plus-1), you qualify for free shipping on all orders.

MF Plus (https://massfabrications.com/pages/mf-plus-1) is our exclusive membership offering free shipping, early access to new products, and member-only deals.

Unlock Exclusive Perks with MF Plus — Your Free Membership

July 15, 2025

Happy customer enjoying MF Plus rewards and online shopping perks

At Mass Fabrications, we value loyalty — and we’re rewarding it.
Meet MF Plus, our exclusive customer rewards program designed to make every purchase more rewarding. From free shipping to VIP treatment, it’s packed with benefits and completely free to join.

🛍️ MF Plus Perks

🚚 Free & Priority Shipping
Enjoy complimentary standard shipping on every order, plus discounted express upgrades — so your favourites arrive faster.

💸 Member-Only Discounts & Offers
Unlock early access to flash sales, seasonal promotions, and exclusive member-only pricing all year round.

🎁 Earn & Redeem Points
Earn reward points with every purchase and bonus points on your birthday or special occasions.
Redeem your points anytime for discounts, free products, or limited-time offers.

🆕 Early Access to New & Limited-Edition Products
Be among the first to explore our latest arrivals and exclusive collections before they’re released to the public.

💬 VIP Customer Support
Skip the queue with priority assistance, faster responses, and personalised service whenever you need it.

🎂 Birthday & Anniversary Gifts
We celebrate with you — receive a special gift or exclusive discount during your celebration month.

🎉 How It Works

A clean, modern mock-up of a phone red screen showing a “Join MF Plus for Free” interface.

Join for free on the MF Plus page
Shop and earn points — every purchase adds to your rewards balance.
Redeem rewards for discounts, free items, or limited offers.
Enjoy VIP perks — from early access to premium customer support.

✅ Why Join MF Plus?

happy customer holding a shopping bag with text "MF Plus" in red bold text, showing satisfaction and trust

MF Plus is more than a rewards program — it’s a better way to shop. From free shipping and faster service to exclusive discounts and insider access, your loyalty earns more every time you shop.

Because at Mass Fabrications, we believe great experiences shouldn’t just end at checkout — they should keep rewarding you long after.

👉 Join MF Plus today and start unlocking your member benefits instantly.