How can I contact customer support?

You can reach us by phone at 0481 699 107, send an email to support@massfabrications.com, use the Customer Support link in the footer, or chat with us live via the chat box.

How can I get instant answers to my questions?

Simply type your question or keywords into the question box on our Customer Support page. Suggested answers and helpful articles will appear instantly.

Can I return or exchange a product?

Yes, returns are accepted within 30 days. See our full refund policy for details.

What delivery options are available?

We offer standard shipping (7–14 business days) and express shipping (3–7 business days). Delivery times may vary depending on your location.

What are the shipping fees?

Standard shipping costs $10, express shipping costs $15. MF Plus members qualify for free shipping on all orders. Full details: https://massfabrications.com/policies/shipping-policy

MF Plus is our exclusive membership offering free shipping, early access to new products, and member-only deals.

About Us

Senior Consulting Australia is a proud subsidiary of Mass Fabrications Pty Ltd, committed to helping older adults navigate technology safely and confidently.

Our Commitment

We help seniors understand and use modern technology in a simple, safe, and stress-free way — improving independence and quality of life.

Our Services

We provide personalised support to help seniors confidently use technology and stay independent at home.

Product Setup & Installation Support

Assistance setting up Mass Fabrications products including smart home devices, mobility aids, and health technology.

One-on-One Technology Training

Step-by-step help with smartphones, tablets, computers, messaging apps, and online safety.

Home Safety & Smart Living Support

Support with fall prevention, monitoring systems, and assistive technology for safer living at home.

Our Product Range

We offer carefully selected products to help seniors live safely, comfortably, and independently:

Home Safety & Security
Fall Prevention & Mobility
Daily Living & Personal Care Aids
Smart Monitoring & Health Tech
Bathroom & Toilet Safety
Night-Time & Vision Safety

Relationship with Mass Fabrications Pty Ltd

Senior Consulting Australia operates under Mass Fabrications Pty Ltd. All products are sold and fulfilled by Mass Fabrications.

Get in Touch

Need help or want to book a consultation? We’re here to support you.

Call: 0481 699 107
Email: info@seniorconsulting.care
Book a Consultation: Click here

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