Customer Support

How can we help?

Where is my order?

You’ll receive a tracking number by email once your order is shipped. Please check your inbox and spam folder.

Can I change or cancel my order?

If your order hasn't been shipped, we may be able to help. Contact us with your order number right away.

What’s your return policy?

We offer a 30-day return policy on most items. See our Returns Policy for details.

Do you provide invoices?

Yes! If it wasn't included in your confirmation email, feel free to request one through our contact form.

I didn’t receive an order confirmation email. What should I do?

Please check your spam or junk folder. If it’s still missing, contact us with your name and the email used at checkout.

I only received part of my order. Where’s the rest?

Some items may ship separately depending on warehouse location. Check your tracking info or contact us for updates.

I received the wrong item—what now?

Sorry about that! Please contact us with a photo of the item received and your order number so we can make it right.

How can I check the status of my order?

You can track your order via the tracking number emailed to you. If you need help, feel free to reach out to us directly.

Can I change my shipping address after placing an order?

If your order hasn’t shipped yet, we may be able to update the address. Contact us immediately with the correct details.

My order is late. What should I do?

Delays can happen due to weather or carrier issues. If it's been more than 14 days, contact us and we'll look into it for you.

What if a product is out of stock?

If a product is out of stock, feel free to contact us for updates or alternative options. We regularly restock popular items.

Do your products come with a warranty?

Many of our products include a standard manufacturer's warranty. Warranty details are listed on the individual product pages where applicable.

Where can I find product instructions or manuals?

If available, setup guides or manuals can be downloaded from the product page. You can also contact us if you need help.

How do I find product specs like size or materials?

Product specifications such as size, dimensions, weight, and materials are listed under the "Details" section on each product page.

Can I read or leave product reviews?

Yes, we encourage customers to leave honest reviews! You’ll find ratings and customer feedback on each product page.

Can I compare different products?

While we don’t have a direct comparison tool yet, you can open multiple product pages to compare features, pricing, and reviews side by side.

How do I use a discount code?

Enter your code at checkout. Ensure it’s applied before completing your order.

My discount code isn’t working. What should I do?

Please double-check the code for any typos and ensure it hasn’t expired. If it still doesn't work, contact us for assistance.

Can I use more than one discount code?

Yes, you can stack multiple discount codes at checkout if the promotion allows it. Look for stackable deals or bundle offers when available.

I forgot to apply my discount code. Can I still get the discount?

If your order was placed recently, contact us with your order number. We’ll do our best to assist.

Where can I find your latest discount codes?

Do MF Plus members need to enter a code to get discounts?

No—MF Plus discounts are applied automatically at checkout when you're logged into your account.

What is MF Plus?

MF Plus is our customer loyalty rewards program offering exclusive benefits like discounts and early access to new products.

How do I join MF Plus?

You can join MF Plus by signing up on our website.

What are the benefits of MF Plus?

MF Plus members enjoy free shipping, exclusive discounts, early access to new products, and priority support—all at no cost.

Is there a cost to join MF Plus?

No, MF Plus is completely free. You can sign up at any time and start enjoying the benefits right away.

How do I cancel my MF Plus membership?

MF Plus is free and doesn’t require a subscription. If you'd like to opt out of communications or benefits, contact our support team.

Is there a free trial for MF Plus?

No trial needed—MF Plus is completely free. Simply sign up to access all the benefits instantly.

Who can join MF Plus?

Any customer in Australia can join MF Plus for free. Just sign up on our website to get started.

Does MF Plus auto-renew?

No, MF Plus is free and doesn’t involve any renewals or subscriptions.

What are your customer support hours?

We offer 24/7 customer support.

How can I speak to someone directly?

You can reach us through our contact form or use the live chat feature on our website for quick support.

How long does it take to get a response?

We typically respond within 24 hours. During peak periods, it may take a little longer—but we’ll get back to you as soon as possible!

How do I make a complaint?

If you’re unhappy with your experience, please contact us via our support form. We take complaints seriously and aim to resolve them promptly.

What is the best way to contact you?

The best way to reach us is through our Contact Us page. You can also use live chat when available.

I haven’t received a reply—what should I do?

If you haven’t heard from us within 48 hours, please check your spam folder or resend your message via our contact form.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders for MF Plus members. Join MF Plus today to enjoy exclusive benefits!

How long does shipping take?

Standard shipping typically takes 7–14 days.

Do you offer express shipping?

Yes, express shipping is available at checkout for an additional fee. Delivery times may vary depending on your location.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. Use it to follow your package's journey.

Why did my order arrive in multiple packages?

To ensure faster delivery, your items may be shipped separately from different warehouses. Each package will have its own tracking number.

Do you ship internationally?

Currently, we only ship within Australia. Stay tuned as we expand our services in the future!

What happens if I miss my delivery?

If you miss a delivery, the courier will leave instructions for redelivery or pickup from a local collection point.

Why is my delivery delayed?

Delays may occur due to high demand, public holidays, or courier issues. Check your tracking link for the latest updates.

Can I change my shipping address after placing an order?

If your order hasn't shipped yet, we may be able to update your address. Contact us as soon as possible with your order number.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Union Pay, Apple Pay, and Google Pay.

Why was my payment declined?

Payment failures can happen due to incorrect card details, insufficient funds, or bank restrictions. Try another method or contact your bank.

I was charged twice. What should I do?

Please contact us with your order number and payment details. We’ll investigate and issue a refund if necessary.

Do you offer buy now, pay later options?

Yes, we’re working on adding Afterpay and similar options soon. Stay tuned for updates!

Is your checkout secure?

Yes, all transactions are encrypted and processed securely. We do not store your payment information.

What currency are prices listed in?

All prices are listed in Australian Dollars (AUD). Your bank may apply conversion fees if using a different currency.

Can my billing address be different from the shipping address?

Yes, you can enter a separate billing address during checkout.

Why can't I log into my account?

Double-check your email and password. If you're still having trouble, try resetting your password or contact our support team for help.

How do I reset my password?

Click "Forgot password?" on the login page and follow the instructions sent to your email to create a new password.

How do I update my personal details?

The website isn't working properly. What should I do?

Try refreshing the page or clearing your browser cache. If issues persist, please contact us with a description of the problem and the device/browser you’re using.

Is your website mobile-friendly?

Yes, our website is fully responsive and works on desktop, tablet, and mobile devices.

How can I delete my account?

If you'd like to close your account, please contact us through our support form. We’ll process your request as soon as possible.

I’m not receiving any emails. What should I do?

Please check your spam or junk folder. If you still don’t see any emails, confirm that your email address was entered correctly at checkout or in your account settings.

How do I unsubscribe from promotional emails?

Click the “Unsubscribe” link at the bottom of any of our marketing emails, or manage your preferences in your account settings.

Can I manage which emails I receive?

Yes, you can adjust your email preferences in your account settings to choose which updates you’d like to receive.

I didn’t get an order confirmation email. What should I do?

Order confirmation emails are sent immediately after purchase. If you haven’t received it, check your spam folder or contact support with your name and payment method used.

Will I be notified when my order ships?

Yes, you’ll receive an email with tracking details once your order is dispatched.

How do you protect my personal information?

We use industry-standard encryption and security measures to protect your personal data. For more details, view our Privacy Policy.

What information do you collect about me?

We collect information such as your name, email, shipping address, and order history to process your purchases and improve your experience. Full details are in our Privacy Policy.

Do you share my information with third parties?

We do not sell your personal information. We may share it with trusted third parties only to process payments, deliver orders, or provide services on our behalf.

Do you use cookies?

Yes, we use cookies to enhance your browsing experience, remember preferences, and track site usage. You can manage cookies in your browser settings.

Can I request my data to be deleted?

Yes, you can request account deletion and removal of your personal data by contacting our support team.

How do I place an order?

Browse our collections, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. Click the link in the email to see your delivery status.

How do I create or access my account?

Click on the profile icon at the top right of our site. You can log in or register for a new account using your email address.

How can I find a specific product?

Use the search bar at the top of the site or browse by category to find what you’re looking for. You can also filter by price, popularity, and more.

Where do I enter my discount code?

On the checkout page, you'll see a field labeled "Discount code." Enter your code there and click "Apply."

How do I make the most of MF Plus?

As an MF Plus member, you’ll get exclusive discounts and free shipping. Just make sure you’re signed in when shopping to see your perks automatically applied.

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