How can I contact customer support?

You can reach us by phone at 0481 699 107, send an email to support@massfabrications.com, use the Customer Support link in the footer (https://massfabrications.com/pages/contact), or chat with us live via the chat box on the bottom right of your screen. We’re here to help!

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Simply type your question or keywords into the question box on our Customer Support page (https://massfabrications.com/pages/contact). Suggested answers and helpful articles will appear instantly to help you find the information you need quickly.

Can I return or exchange a product?

Yes, returns are accepted within 30 days. See our full refund policy for details (https://massfabrications.com/policies/refund-policy).

How can I request a refund?

The quickest way to request a refund is to fill out our refund form (https://massfabrications.com/pages/refund-request). Alternatively, you can contact us by phone at 0481 699 107 or email support@massfabrications.com for assistance.

What delivery options are available?

We offer two delivery options: standard shipping, which usually takes 7–14 business days, and express shipping, which typically arrives within 3–7 business days. Delivery times may vary depending on your location.

What are the shipping fees?

Standard shipping costs $10, while express shipping costs $15. If you’re an MF Plus member (https://massfabrications.com/pages/mf-plus-1), you qualify for free shipping on all orders.

MF Plus (https://massfabrications.com/pages/mf-plus-1) is our exclusive membership offering free shipping, early access to new products, and member-only deals.

Pets & Animal Care | Mass Fabrications – Page 3

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